Intuit stuck “Please wait while we gather your account details”

If you receive the “please wait” message and it never changes, try another browser, try as a login rather than – not that it will work because it probably wont but the real solution is:

log into merchant center from within quickbooks.

works instantly, you can find invoices processed the same day whereas if you try online you can’t even see transactions you just processed!

Hope this helps!


Quickbooks credit card submit button doesn’t work – solution

Intuit credit card will not submit? Mine didn’t either.

Oh my, I just spent the last hour trying to figure out why I couldn’t process a credit card. Everything was fine but when I pressed the submit button nothing happened. No error message, nothing. I tried over and over, restarted, disable firewalls, rebooted routers and firewalls, forced updates on the software, read help and support. Then I spent 20 minutes on hold and gave up on being able to reach a person. Finally I searched quickbooks / intuit help forums online and found A TON of people asking about the same problem recently. Funny thing is, most of them were UNANSWERED. Then I found ONE reply:

Where is the tech support?

“It sounds like you may be using Internet Explorer 9. Unfortunately at this time Quickbooks is not compatible with this web browser and it has been preventing error message from appearing in QuickBooks during credit card processing.” –

Yes, that is right: the latest version of Quickbooks will not process credit card payments on computers using the latest version of internet explorer.

This reply is

  • Buried in a forum
  • Not given to loads of other people posting the same sumbit button question in the past couple weeks.
  • Lacking info on HOW TO UNINSTALL IE9, implying that you have an IT guy that can do it on demand. Yeah, it isn’t hard to figure out but a simple link to the solution would be very handy for end users. I know a lot of people that would be completely stumped/scared to uninstall internet explorer updates.

Well guess what. Quickbooks is responsible for thousands of small businesses, they should be on top of it. Windows is massively dominant in business and auto updates are the norm. Add the two and this is the scale of the problem.  If Intuit isn’t on top of THIS HUGE BUG then they should at least send out an email notification AND answer simple forum questions have this displayed prominently on their help page. Heck if fixing the compatibility issue with IE9 is that difficult they should at least update QB so when you pressed the submit button it would at give you an error upon detection explorer 9.

Oh wait, there is no competition.

Here are some (currently) unanswered posts to the forum. Maybe not all of them have IE9 problems but they sound very similar.:

This guy gets it close but no one verifies it

another person with the same button problem

The list goes on and on.  I’m giving up. You get the idea.

An animation showing what happens to your internet signal when you surf?

there IS such a cartoon, and you watch it while YOU browse! its called “etherape” and its free on Ubuntu!

go to terminal, do “sudo apt-get install etherape” and then when its done, go into “Applications->Internet->Etherape (as root)” and set the interface to “wlan0” if you use wireless or “eth0” on ethernet. watch IP, TCP protocol levels, all sorts of color coded real time traffic animated on screen for you like on those downloading documentaries! awesome! try private tracker or just google something on browser and watch etherape twinkle!

workflow for organizing photo image files on your personal computer beginning with a mishmash

If someone had told me this 6 years ago it would have helped save me a lot of time and made my images much easier to find. For your convenience, here are my suggestions on how to organize your growing mountain of disorderly image files residing in “my photos”

getting onto computer:

I only recommend one method of downloading files from the camera (or card) to the computer and that is Downloader Pro. Among other things it reads the EXIF data and puts photos/videos in folders corresponding to date taken. Yes the camera manufacturers software does this too but what if you have more than one camera? Things can get fucked very easily.

You can also run Downloader Pro on HDD files and have it auto sort them into proper folders. This thing saved my butt. You can imagine how many pics are on my computer (600GB) and about a year ago i realized my filing was so willy-nilly i couldnt ever find anything. not a problem now!

dealing with duplicates:

Inevitably you get a photo downloaded twice or something like that. I even had entire duplicate folders with different folder names. Duplicate File Detective will take care of this in short order, even if they are different filenames:

Dealing with inconsistent naming conventions:

File renamer deluxe also saved my butt from having to rename a crap ton of files by hand. It has very powerful (yet easy to use) find and replace functions as well as numbering via EXIF data:

editing/organizing/uploading all “my photos”

if you havent tried picassa it is pretty amazing for a free product. it is non destructive so it doesnt alter your photos untill you “export” them for print or upload, etc. Its functions are a bit limited if you want to get super organzed and give all your photos color and star rating labels but it is free and easy to start working with in no time. I also like its photo viewer (replaces windows default picture viewer), which will display RAW files and even photoshop files! EVERY computer should have picassa, I install it on everyone’s computer that I can. Works great for mom and dads.

For advanced editing/cataloging nothing beats lightroom. What you trade off is complexity but you can just use its simple funtions at first. There are a few workflow quirks you need to memorize but if someone just shows them to you they are pretty obvious. Lightroom can easily catalog/sort/rate/label/touch up/export collections of tens of thousands of photos – that is what it was made to do.

Well, there you go, those four programs are pretty much all you need to get your images into a structure that is useful. Hope this helps you organize a growing library of digital images!