Quickbooks credit card submit button doesn’t work – solution

Intuit credit card will not submit? Mine didn’t either.

Oh my, I just spent the last hour trying to figure out why I couldn’t process a credit card. Everything was fine but when I pressed the submit button nothing happened. No error message, nothing. I tried over and over, restarted, disable firewalls, rebooted routers and firewalls, forced updates on the software, read help and support. Then I spent 20 minutes on hold and gave up on being able to reach a person. Finally I searched quickbooks / intuit help forums online and found A TON of people asking about the same problem recently. Funny thing is, most of them were UNANSWERED. Then I found ONE reply:

Where is the tech support?

“It sounds like you may be using Internet Explorer 9. Unfortunately at this time Quickbooks is not compatible with this web browser and it has been preventing error message from appearing in QuickBooks during credit card processing.” – http://community.intuit.com/posts/submit-button-problems

Yes, that is right: the latest version of Quickbooks will not process credit card payments on computers using the latest version of internet explorer.

This reply is

  • Buried in a forum
  • Not given to loads of other people posting the same sumbit button question in the past couple weeks.
  • Lacking info on HOW TO UNINSTALL IE9, implying that you have an IT guy that can do it on demand. Yeah, it isn’t hard to figure out but a simple link to the solution would be very handy for end users. I know a lot of people that would be completely stumped/scared to uninstall internet explorer updates.

Well guess what. Quickbooks is responsible for thousands of small businesses, they should be on top of it. Windows is massively dominant in business and auto updates are the norm. Add the two and this is the scale of the problem.  If Intuit isn’t on top of THIS HUGE BUG then they should at least send out an email notification AND answer simple forum questions have this displayed prominently on their help page. Heck if fixing the compatibility issue with IE9 is that difficult they should at least update QB so when you pressed the submit button it would at give you an error upon detection explorer 9.

Oh wait, there is no competition.

Here are some (currently) unanswered posts to the forum. Maybe not all of them have IE9 problems but they sound very similar.:

This guy gets it close but no one verifies it http://community.intuit.com/posts/unable-to-submit-credit-card-info-submit-button-will-not-work

another person with the same button problem http://community.intuit.com/posts/submit-button-not-working-to-run-credit-cards

http://community.intuit.com/posts/processing-the-credit-card-charges

http://community.intuit.com/posts/credit-card-processing-problems-6

http://community.intuit.com/posts/submit-button-problem

The list goes on and on.  I’m giving up. You get the idea.

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7 thoughts on “Quickbooks credit card submit button doesn’t work – solution

  1. Your blog was the only way I found this. This is absurd but typical of how quickbooks treats it’s cattle ..er.. customers. We just feel like cattle.

  2. Thank you thank you thank you!!! I have been struggling with this issue and haven’t been able to find a solution. Too bad QB wasn’t helpful at all.

    • thank you for thanking me. it is helping people like you with little tidbits like this that make it all worth while!

  3. THANK YOU!!! If you had not posted this … I don’t think I would have ever figured this out…

    It is quite a shame Quickbooks is not up to speed on this…..Considering that they make you renew the software so much at quite a premium!!!

  4. Thank you! Just wish I had thought to Bing the issue BEFORE I spent an incredibly frustrating hour on hold with Quickbooks Technical Support. Silly me – I thought they were there for technical support! But the “technician” that I finally spoke with did not seem to think it at all odd that the most widely used bookkeeping software in the country is not compatible with the most widely distributed browser in the world. In fact, she seemed to think I was being unreasonable in my expectations. Go figure!

    • It is absolutely crazy that quickbooks is still having this issue and 1)don’t tell the user what the problem is, EASY to do with javascript 2)advise customer support of the issue 3)include the issue in their knowledgebase and/or answer forum questions about it 4)fix the problem already!

      Thanks for your comment, I’m glad I could help. Frustrating not being able to process credit cards, that is what drove me to make the post to begin with: to help people like you!

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